Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: hello@ohmycustomize.com

Q: When will I receive my Order?
A: We need 2-3 Days to deliver the order, if the order volume is high please be patient it may get delayed for a few days. We can only do a specific number of orders per day. So please wait a few days before you message us.

Thank you!

Q: What if I payed for Priority Order?
A: In that case we will prioritise your order and do that before the other ones, in that case it should be done after 2 days. Please bear with us since we do all videos one by one. Please note, that on the day you ordered does not count as day one!

Q: How will the video be delivered?
A: We will send you the Video per Mail.

Q: I can't find my video!
A: Kindly check your mails and spam folder, if you still can not find it, kindly contact us. We will help you out.

Q: Are the people getting exploited?
A: Of course not, we are in direct contact with the teams and talk daily. This means the payment goes directly to them and there is no other party earning money from it.